Terms and Conditions
ARTICLE 1 : SCOPE OF APPLICATION
These general terms and conditions of sale apply to all sales concluded through the website https://www.jolidragon.com
ARTICLE 2 : ORDERS
Automatic registration systems are considered as proof of the nature and content of the order. Jolidragon confirms the acceptance of the customer's order to the e-mail address provided by the customer. The sale will be concluded as from the validation by Jolidragon of the payment of the order, i.e. the date of validation of the payment for orders paid online by credit card or the date of receipt of payment by check. Jolidragon Team reserves the right to refuse or cancel any order from a customer with whom there is a dispute regarding payment for a previous order.
ARTICLE 3 : AVAILABILITY OF ARTICLES
As long as our offers and their prices are visible on the site, they are valid. The availability indicated at the time of consultation of the site by the customer remains dependent on the state of stock of Jolidragon and of course for the suppliers.
To create our showcase and our sales catalogue, we work with databases, enriched according to the information provided by our suppliers. This database contains more than a hundred items, all of which are not stored in our reserves and our offer is then conditioned on the availability of items from suppliers.
Only the definitive rupture of an item with our suppliers results in its deletion from our sales offer. In other cases, a new order within a certain period of time remains possible.
When there is an unavailability on an ordered product, the customer is informed by email or on the invoice of the shipped products in the case of an order of several items.
Order delivery deadline: when the order is placed and on the order acknowledgement, a delivery time is communicated to the customers. It is calculated by adding the availability time of the longest product to the delivery time of the mode of transport selected by the customer.
From the placing of the order, to its dispatch, the customer has the possibility to cancel his order.
Pre-order items: articles to be published are available on the website https://jolidragon,.com/ in Pre-order. This reservation is made with the indication of a release date announced by the publisher at the time of the opening of the reservation phase. This release date may be changed at any time by the publisher, who is solely responsible for the marketing of his product.
In all cases, Jolidragon endeavours, from the date of final sale, to ship the items to customers who have booked, up to the stock provided by the publisher for the day of release.
ARTICLE 4 : PRICE
The prices indicated in euros are deemed to be net, excluding shipping costs. This price includes the price of the products, handling, packaging and storage costs. They are subject to change at any time without notice, knowing that the items will be invoiced on the basis in effect at the time the order is placed. All orders are invoiced in euros and payable in euros. Any customs duties or local taxes remain the responsibility of the recipient.
ARTICLE 5 : SHIPPING COSTS
The shipping costs include a contribution towards the costs of preparation, packaging and postage. Remember to group all your items on a single order. We will not be able to group two separate orders and shipping costs will be charged for each of them.
ARTICLE 6 : PAYMENT
You have several payment methods at your disposal that offer maximum security guarantees. You can pay:
- By credit card or private card (Visa, Eurocard/Mastercard) or directly on the site, in the payment form proposed during the ordering process (secure entry by SSL encryption), by entering the type of card, the number of your card without space between the numbers, the control number (located on the back of your card) as well as the validity date.
- By Paypal Payment
You have different payment methods and you can even benefit from credit card payment facilities.
Payment is made on the secure bank servers of our partners. This means that no banking information about you is transmitted via https://jolidragon.com website.
Payment by credit card is therefore perfectly secure; your order will be recorded and validated as soon as the payment is accepted by the bank.
ARTICLE 7: DELIVERY
We deliver to your home or to a relay point. The delivery time includes the time of preparation of the package to which is added the time of delivery. Jolidragon delivers worldwide. The buyer is informed by email of the different stages of the follow-up of his order: the preparation and delivery stages.
The delivery time includes the preparation time and delivery by our carrier. The announced delivery time of 10 to 20 days is valid as soon as the buyer receives the email of the delivery of the order. The delivery time of (announced by the carrier) does not commit Jolidragon to a longer period.
ARTICLE 8 : GUARANTEE - RETURNS - REFUNDS - RETRACTATION
The items provided by https://jolidragon.com are new and guaranteed against any defect. They are identical to those of traditional retail and come from all the publishers and suppliers listed.
If an item is defective or non-compliant, the buyer has 15 working days from receipt of the items to request an exchange or refund. If the fifteen (15) day period normally expires on a Saturday, Sunday or statutory or non-working day, it is extended until the next business day.
The customer must return the new or unconsumed items in their entirety and in their original, intact packaging, accompanied by all possible accessories, instructions for use and documentation (in their original cellophane packaging imperatively and with the corresponding invoice). In such a situation, the buyer must send proof of the defect(s) to email@example.com (description and photos attached).
In case of exercise of the right of withdrawal, Jolidragon is required to refund the sums paid by the customer, without charge, with the exception of return costs. The refund is due within a maximum of 14 working days from the date of receipt of the returned package(s).
The return shipping costs are then at your expense.
In the event of a refund, we guarantee that it will be made within 14 days of the date of receipt of the returned package. No cash on delivery will be accepted for any reason whatsoever.
ARTICLE 9 : TRANSFER OF OWNERSHIP - TRANSFER OF RISK
The transfer of ownership of the products to the purchaser will only be carried out after full payment of the price by the latter, regardless of the delivery date of the said products. On the other hand, the transfer of the risks of loss and deterioration of the products will only be carried out upon delivery and receipt of the said products by the purchaser.
ARTICLE 10: PROTECTION OF YOUR PERSONAL DATA
Jolidragon is the producer and owner of all or part of the databases making up this site. By accessing this site, the customer acknowledges that the data contained in it is legally protected, and in particular refrains from extracting, reusing, storing, reproducing, representing or preserving, directly or indirectly, on any type of medium, by any means and in any form whatsoever, all or part, qualitatively or quantitatively substantial, of the content of the databases contained in the site to which it accesses.
ARTICLE 11 : LIABILITY
Product descriptions in the Jolidragon databases were entered based on information provided by the publishers. Jolidragon is not responsible for the content of the works and cannot be held liable towards the purchaser. Jolidragon cannot be held liable in the event of a case of force majeure (strike, flood, fire...).
The products offered comply with Hong Kong law in force. Jolidragon declines any responsibility if the article delivered does not comply with the legislation of the country of delivery (censorship, prohibition of a title or an author...). Jolidragon is not responsible for the content of sites to which hyperlinks may refer from its own site.
ARTICLE 12 : APPLICABLE LAW
All clauses contained in these general terms and conditions of sale, as well as all purchase and sale transactions referred to therein, shall be subject to the law of Hong Kong.
ARTICLE 13 : ACCEPTANCE BY THE PURCHASER
These general terms and conditions of sale as well as the prices are expressly agreed and accepted by the purchaser, who declares and acknowledges that he is fully aware of them, and therefore waives the right to rely on any contradictory document and, in particular, his own general terms and conditions of purchase, the act of purchase involving acceptance of these general terms and conditions of sale.
The present conditions can be modified at any time without notice by Jolidragon Team Updating of the general conditions of sale on January 1st 2021.
ARTICLE 14 : G2A PAY - ADDITIONAL GENERAL CONDITIONS
When you use the G2A Pay services provided by G2A.COM Limited (hereinafter referred to as the "G2A Pay Service Provider") to make a purchase on our website, responsibility for your purchase will first be transferred to G2A.COM Limited before it is delivered to you. The G2A Pay service provider assumes primary responsibility, with our assistance, for payment and customer service related to payment. The terms and conditions between the G2A Pay service provider and customers who use G2A Pay services are governed by separate agreements and are not subject to the Terms and Conditions set out on this website.
We and/or entities that sell products on our website using G2A Pay services are primarily responsible for the warranty, maintenance, product or technical support services for these Products. We and/or the entities that sell products on our website are the first to assume, with regard to users, the responsibility related to the execution of orders, and the EULAs concluded by the End User Customer. The G2A Pay service provider is primarily responsible for facilitating your payment.
You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges arising from your relationship with payment service providers or duties and taxes imposed by your local customs officials or other regulatory body.
For any dispute or request for information for customer service, you can contact us by email at firstname.lastname@example.org.
Any questions regarding payments made through the G2A Pay service provider should be addressed to email@example.com.
Whenever possible, we will cooperate with You and/or any user selling items on our website to resolve a dispute arising from your purchase..