Wooden Dragon vs Phoenix Puzzle Toy

HOW DO YOU SHIP PACKAGES?

Packages from our warehouse in Hong Kong / China will be shipped by ePacket, EMS, DHL or Fedex depending on the weight and size of the product, and customer choice. Packages shipped from our US warehouse are shipped through USPS.

DO YOU OFFER FREE WORLDWIDE SHIPPING?

Yes. We provide free worldwide shipping for all orders over $50. Otherwise, we charge $4.99 for delivery.

WHAT ABOUT CUSTOMS?

In most cases they don’t apply because the total cost of the order will be small. It’s up to you to find out if you have to pay it or not. Unless you have a large order you should be ok but please double check with your local customs.

Please note that import duties, taxes and charges (When applicable) are not included in the item price or shipping charges. These charges are the buyer’s responsibility. We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

HOW LONG DOES SHIPPING TAKE?

Shipping time varies by location. These are our estimates (Max delivery time – 30 business days):

COUNTRY	ESTIMATED DELIVERY TIME
United States	2 - 14 Days
United Kingdom	2 - 14 Days
Canada	3 - 16 Days
Australia	4 - 20 Days
Austria	3 - 18 Days
Belgium	4 - 25 Days
Bulgaria	5 - 25 Days
Croatia	5 - 25 Days
Czech Republic	5 - 25 Days
Denmark	4 - 25 Days
Estonia	5 - 25 Days
Finland	4 - 25 Days
France	4 - 20 Days
Germany	5 - 25 Days
Greece	7 - 30 Days
India	N/A
Indonesia	7 - 30 Days
Ireland	6 - 25 Days
Israel	7 - 30 Days
Italy	7 - 30 Days
Lithuania	7 - 30 Days
Luxembourg	4 - 20 Days
Malaysia	7 - 30 Days
Netherlands	4 - 20 Days
New Zealand	6 - 25 Days
Norway	4 - 25 Days
Poland	4 - 25 Days
Portugal	4 - 25 Days
Saudi Arabia	6 - 25 Days
Singapore	4 - 20 Days
Slovakia	7 - 30 Days
Slovenia	7 - 30 Days
South Africa	10 - 30 Days
South Korea	5 - 25 Days
Spain	4 - 20 Days
Sweden	5 - 25 Days
Switzerland	4 - 25 Days
Thailand	4 - 20 Days
Ukraine	5 - 25 Days
United Arab Emirates	4 - 25 Days
Rest Of The World	7 - 30 Days

DO YOU PROVIDE TRACKING INFORMATION?

Yes, you will receive an email once your order shipped that contains your tracking information.

If you haven’t received tracking info within 5 days, please contact us at : orders@jolidragon.com

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at : orders@jolidragon.com

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.